Frequently Asked Questions
Everything you need to know about shopping with Downpour.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return or exchange through our online portal using your order number and email address.
Are your garments true to size?
Most of our collections follow standard sizing. We recommend checking the specific size guide located on each product page for detailed measurements to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Downpour apparel?
To maintain the quality of your garments, we recommend machine washing in cold water and hanging to dry. Specific care instructions are printed on the inner label of every piece.
Do you restock items that are sold out?
While some of our seasonal collections are limited edition, we frequently restock our core essentials. You can sign up for 'Back in Stock' alerts on the product page to be notified via email.